|
| Q. |
[Membership] What should I do if I forget my member ID and password? |
| A. |
If you forget your ID or password, please click the `Find ID / Password` button at the top of the login page and enter the required information to verify your identity. |
|
| Q. |
[Membership] I would like to change my member information. |
| A. |
You can change your member information as follows: 1. First, log in and click `My Information` at the bottom of [My Page]. 2. Click `Edit Member Information,` the information you wish to change, and then click `Save Changes` at the bottom to complete the . |
|
| Q. |
[Membership] I would like to change my ID. |
| A. |
Your ID cannot be changed. If you need to change your ID, you must withdraw your membership and register again with a new account. |
|
| Q. |
[My Classroom] I cannot log in to my account. |
| A. |
In most cases, login problems occur when the ID and password do not match. Please check whether Caps Lock is turned on and whether NumLock is enabled when entering numbers, then try logging in again. If the problem persists, please contact our Customer Support Center at 02-790-9095. |
|
| Q. |
[My Classroom] Can I preview a course before taking it? |
| A. |
You can preview sample lectures only for courses registered under the [Application for classes] menu. |
|
| Q. |
[My Classroom] How can I check my learning progress? |
| A. |
After logging in, you can check your learning progress and status on My Page. |
|
| Q. |
[My Classroom] Where can I access the courses I have registered for? |
| A. |
You can access your courses by going to Login > My Page > Learning. To start a course, click the course title. |
|
| Q. |
[My Classroom] How can I check my course completion status and score? |
| A. |
You can check your course completion status and scores on My Page. |
|
| Q. |
[My Classroom] How can I print my certificate of completion? |
| A. |
You can download your certificate of completion by going to My Page > Certificate Management. |
|
| Q. |
[Technical Support] The video lecture does not play. |
| A. |
Check your internet connection. |
|
| Q. |
[Technical Support] During the course, the page does not move to the next page or the progress is not recorded. |
| A. |
If the learning window is small, the page-turn button may not appear on the screen. Make sure the scroll indicator is visible on the learning screen, and scroll down to find the page-turn button. Progress is automatically calculated based on cumulative viewing time measured by video playback duration. Skipping or fast-forwarding through screens will prevent progress tracking from working properly. |
|
| Q. |
[Technical Support] This site is optimized for Edge and Chrome browsers. |
| A. |
Internet Explorer, which is no longer supported, may cause unexpected errors. |
|
>> NOTICE > FAQ